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Data Protection and Privacy Policy

Welcome to TUITION SOLUTION (hereinafter referred to as “the Agency”, “we”, “us”, or “our”). Founded in 2014, we are committed to protecting the privacy and security of the personal data of our clients (parents/students) and tutors.

This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Singapore Personal Data Protection Act (PDPA). By accessing our website and using our services, you consent to the practices described in this policy.

1. Collection of Personal Data

We collect “Personal Data” which refers to any information that can identify an individual. This includes, but is not limited to:

  • Identity Data: Full legal name, gender, and date of birth.
  • Contact Data: Mobile number, email address, and residential/billing address.
  • Educational Data: Academic qualifications, softcopies of certificates (for tutors), and subjects of interest.
  • Technical Data: IP address, browser type, and browsing history on our site.

How we collect your data:

  • When you register for a tutor account or request a tutor via our online forms.
  • When you interact with our customer service team via WhatsApp, Telegram, or phone calls.
  • When you subscribe to our newsletters or marketing promotions.

2. How We Use Your Personal Data

TUITION SOLUTION uses your information to provide a seamless and professional matching experience:

  1. Matching Services: To find the most suitable tutor/student match based on location and subject expertise.
  2. Communication: To send official confirmation invoices and lesson reminders.
  3. Verification: To perform due diligence on tutor qualifications to maintain our high standards since 2014.
  4. Updates: To notify you of changes to our terms or new educational resources.
  5. Legal Compliance: To prevent fraud and comply with Singapore’s regulatory requirements.

3. Disclosure and Sharing of Data

We do not sell your personal data to third parties. However, we may share relevant data with:

  • Tutors/Parents: To facilitate the start of tuition (e.g., sharing the student’s address with the confirmed tutor).
  • Third-Party Service Providers: Companies that provide hosting, payment processing, or SMS delivery services.
  • Legal Authorities: When required by law or to protect the safety and rights of our users.

4. Do Not Call (DNC) Provisions

By providing your telephone number to us, you provide clear and unambiguous consent to receive tuition-related notifications and marketing materials via Phone Call, SMS, WhatsApp, or Telegram, even if your number is registered with the Singapore DNC Registry.

You may withdraw this consent at any time by emailing our Data Protection Officer at admin@tuitionsolution.com.sg.

5. Cookies and Web Tracking

Our website uses “cookies” to enhance user experience and analyze web traffic. Cookies help us remember your preferences and identify areas for website improvement. You may disable cookies in your browser settings, though this may limit certain functionalities of our site.

6. Data Security and Retention

  • Security: We implement a variety of security measures (including SSL encryption) to protect your data from unauthorized access or disclosure. However, no electronic transmission is 100% secure.
  • Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., for tax or accounting purposes).

7. Accessing and Amending Your Data

Under the PDPA, you have the right to access and correct your personal data. To request an update or a copy of your information, please contact our Data Protection Officer (DPO):

Attention: Data Protection Officer Email: admin@tuitionsolution.com.sg Response Time: We aim to respond to all requests within 10 business days.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., MOE or SEAB websites). We are not responsible for the privacy practices or content of these external sites.

9. Updates to This Policy

TUITION SOLUTION reserves the right to update this Privacy Policy to reflect changes in the law or our internal processes. The latest version will always be posted on this page with the effective date.